Starting October 2, Ukraine will implement new regulations allowing operators to block spam numbers. The Ministry of Digital Transformation has provided clarifications for everyday Ukrainians. The relevant guidance has been published by the Ministry.
«Tired of receiving calls from English schools and offers for quick money? With the new rules that took effect on October 2, operators can block spam numbers. There are several options to eliminate unwanted calls that you did not consent to», the statement reads.
The ministry advises Ukrainians to file a complaint about spam with their mobile operator or the government hotline, or submit an application to the National Commission for the Regulation of Electronic Communications via its website.

The operator will check the number that received the complaint and block it if it meets at least two of the following criteria:

•  calls are made without communication;
•  the average call duration over 7 days is less than 60 seconds;
•  over 50% of calls are to different numbers;
•  the number cannot be called back;
•  an automated message is played during the call;
•  complaints from subscribers;
•  the number of incoming calls that do not result in a conversation is less than 5% of all incoming and outgoing calls for that number;
•  the number is for calls only, not for SMS or internet.

The relevant norms are established in the Cabinet of Ministers' resolution dated June 25, 2025, No. 761 «On Approval of the Rules for Providing and Receiving Electronic Communication Services».